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Title
Text copied to clipboard!General Casino Manager
Description
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We are looking for an experienced and motivated General Casino Manager who will be responsible for overseeing the daily operations of the casino, managing staff, and ensuring customer satisfaction. This role requires excellent leadership skills, the ability to work in a dynamic environment, and a strong understanding of the gaming industry. The candidate must ensure high service quality while complying with all regulatory requirements and company policies.
The General Casino Manager will oversee operational activities including table games and slot machines, prepare financial reports, plan and manage budgets, and handle recruitment, training, and motivation of staff. The manager must effectively communicate with customers, resolve complaints, and maintain a high level of customer service.
Additionally, this role involves collaboration with security services, IT departments, and marketing teams to ensure casino safety, technical support, and customer engagement. The manager should stay informed about industry trends and be able to adapt the casino’s strategy to remain competitive in the market.
The ideal candidate is a leader with experience in hospitality or gaming management, capable of making decisions under pressure, results-oriented, and able to inspire a team to achieve excellence.
Responsibilities
Text copied to clipboard!- Manage daily casino operations
- Supervise staff and ensure training
- Prepare and manage budgets
- Ensure compliance with regulations
- Handle customer complaints and improve service quality
- Collaborate with security and IT departments
- Analyze financial reports and make adjustments
- Plan and execute marketing activities
- Oversee table games and slot machine operations
- Promote a positive work environment and team spirit
Requirements
Text copied to clipboard!- Experience in casino or hospitality management
- Excellent communication and leadership skills
- Knowledge of gaming legislation
- Ability to work under pressure
- Financial management skills
- Ability to motivate and develop a team
- Good computer skills
- High sense of responsibility and accuracy
- Flexible working hours (including nights and weekends)
- Proficiency in Latvian and English
Potential interview questions
Text copied to clipboard!- What is your experience in casino or hospitality management?
- How do you motivate your team?
- How do you handle customer complaints?
- How do you ensure compliance with regulations?
- How do you manage budgeting and financial planning?
- How do you act under pressure?
- What are your IT skills?
- Are you willing to work in shifts?
- How do you ensure high customer service standards?
- How do you stay updated with industry trends?
